Submission in the CRTC Inquiry regarding the retail sales practices of Canada’s large telecommunications carriers
Mary Cavanagh, Kristianne Anor, Sean Grassie, and Tara Hristov participated the Canadian Radio-television and Telecommunications Commission (CRTC) Inquiry regarding the retail sales practices of Canada’s large telecommunications carriers. The team’s contribution include:
Marina Pavlovic, “Why one man’s victory against Bell won’t resolve telecom’s customer-service problems” (3 May 2018) Globe and Mail
Tara Hristov, “From fine print to plain language: An evaluation of wireless service contracts” (March 2018), poster presentation at the uOttawa Undergraduate Research Program Symposium.
Sean Grassie, “You can’t use information you don’t know exists: helping Canadian wireless consumers understand and enforce their rights” (March 2018), poster presentation at the uOttawa Undergraduate Research Program Symposium.
Mary Cavanagh and Marina Pavlovic (May, 2017) “A preliminary inquiry into the information experiences of Canada’s wireless consumers” Canadian Association for Information Science, Annual Conference, Toronto, ON.
Click Here to see the full submission.
Submission in the CRTC Review of the Wireless Code
Mary Cavanagh, Marina Pavlović, Sean Grassie, and Lora Hamilton participated in the Canadian Radio-television and Telecommunications Commission (CRTC) Review of the Wireless Code. The team’s contribution include:
Kate Agyemang. “Mapping the information needs and issues of Canada’s cellphone consumers: bridging the legal knowledge gap with consumer-driven information pathways” (March 2016), poster presentation at the uOttawa Undergraduate Research Program Symposium.
Stefanija Savic. “Tough choices: What do contracts have to do with them?—Improving consumer information literacy and pre‐purchase decision-making” (March 2016), poster presentation at the uOttawa Undergraduate Research Program Symposium.
Madeleine Werker. “Little injustices: consumers lost in the telecommunications matrix—Improving consumer information literacy and post-purchase problem-solving” (March 2016), poster presentation at the uOttawa Undergraduate Research Program Symposium.
Stephanie Woods. “Mapping the information needs and issues of Canada’s cellphone consumers” (March 2016), poster presentation at the uOttawa Undergraduate Research Program Symposium.