Before joining the Cavanagh-Pavlovic research team, I was an average cellular consumer, unaware of my legal rights in The Wireless Code. Now, I am constantly asking friends and family if they know that The Wireless Code provides them rights when starting new cellular contracts, amending existing contracts or resolving issues. Knowledge is power. However, how can consumers take advantage of The Wireless Code provisions if they do not know what entitlements have been afforded to them? I am excited to be working on projects that can assist with spreading the word on consumers’ cellphone rights. Ideally, using our resources, the next time consumers have to interact with their providers they can enter the conversation from a place of knowledge, and therefore power.